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Service Blueprint *ok*

A Service Blueprint is a fast, collaborative Kunlabora service and methodology relied upon by government administrations and all sorts of organisations deploying custom software to achieve their goals. It delivers a design and plan of action for a custom software solution, enabling decisions and the launch of the development project. This methodology is in stark contrast with more traditionally used services and methodologies which have a long lead time, obtain insufficient alignment between stakeholders and are insufficiently clear to start the development process.

Kunlabora workshop

Design the path to an optimal software solution *ok*

Software is increasingly necessary to improve your services and differentiate you from your competitors. But where should you use custom software? And how do you do that? Our Service Blueprint approach brings the necessary expertise to the drawing board and within two weeks you will have a design, a plan of action and a cost estimate.

For companies, government administrations and organisations who consider deploying custom software to help achieve their goals, a Service Blueprint is a fast, collaborative Kunlabora service that delivers a design and plan of action for a custom software solution.

This enables decisions and the launch of the development project, unlike more traditional services and methodologies that have a long lead time, obtain insufficient alignment between stakeholders and are insufficiently clear to start the development process.

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Colleagues analysing a client's domain

Timeline & details

  • A dedicated Kunlabora duo and your stakeholders. *to be reviewed*

  • In a short lead time of 2 to 3 weeks. *to be reviewed*

  • With a limited budget of 15K€. *to be reviewed*

  • This can be done at your site, at Kunlabora or online. *to be reviewed*

Product deliverables

  • Using different workshop formats, we visually capture all functional, technical and governance aspects from a high-level perspective. *to be reviewed*

  • We achieve a supported design and plan of action for a custom software solution with sufficient details to make decisions and start the software development process. *to be reviewed*

Service Blueprint *ok* benefits

Speed *ok*

Quickly obtain a design and plan of action for your custom software solution. *spelling check*

Support* Buy-in zou beter zijn (Kris) *ok*

Create support amongst stakeholders using visual workshop deliverables. Varied workshop formats pinpoint your needs from different angles. *spelling check*

Roadmap *ok*

Priorities are elucidated, enabling a phased approach in the development process. *spelling check*ik zou nooit elucidated gebruiken maar defined of clarified

Make or buy *ok** Misschien kan dit van naam veranderen (anders Buy-in en eronder buy: bv. "Decisions"?)

The design and action plan for your software solution enables you to assess where to use custom software and where to integrate with existing software packages. *spelling check*

How it works

1. Intake *ok*

A Service Blueprint starts with an intake meeting, to clearly agree with you on the goal and scope. We explain our approach in detail and adapt it to what your organisation and challenge need. *spelling check*

2. Plan & Assemble *ok*

We put together a Service Design team. Together we determine the timing of the workshops, as well as which stakeholders should be present in each session. *spelling check*

3. Design *ok*

Together with you we develop a Design and Roadmap applying techniques such as impact mapping, user story mapping and visual technical diagrams. *spelling check*

4. Debrief *ok*

In the debrief meeting we review the Service Blueprint summary together with your key stakeholders and discuss follow-up actions. *spelling check*

5. Next steps *ok*

Once all key decisions have been clearly mapped out, next steps can be discussed. Kunlabora offers a phased approach; depending on the size of the project, a Demonstrator, Launcher or Amplifier may be the next step. *spelling check*

Extras *ok*

Service Design: to involve stakeholders as much as possible, it can be valuable to engage in a short service design trajectory. Wireframes: wireframes make the software project tangible and can be a valuable addition to conclude the Service Blueprint. *spelling check*

Two Kunlabora colleagues analysing a challenge

Meet some happy customers

povigo icon

Non-profit project

Growth application POVIGO *ok*

Povigo is a self-development application we prototyped and built with funding from the European Social Fund. With this project, Kunlabora was elected ESF-ambassador 2020. *to be reviewed*

povigo icon

Non-profit project

Growth application POVIGO *ok*

Povigo is a self-development application we prototyped and built with funding from the European Social Fund. With this project, Kunlabora was elected ESF-ambassador 2020. *to be reviewed*

povigo icon

Non-profit project

Growth application POVIGO *ok*

Povigo is a self-development application we prototyped and built with funding from the European Social Fund. With this project, Kunlabora was elected ESF-ambassador 2020. *to be reviewed*

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